Store Policies

We hope you love your new items from HAPARI. But if for some reason your order isn’t just right, we have several options for you:

  • Items priced $19.99 or lower are final.  These items are not eligible for return or exchanges.
  • Discount and promo codes are not valid on any items priced at $10 or less.
  • Items purchased with a 30% or greater discount and BOGO items are not eligible for a refund. Only a store credit will be issued for these items. The credit can be used, without expiration, on any products on www.hapari.com.

EXCHANGES

Please confirm your exchange with our Customer Service team at cs@hapari.com.

Exchange/Reorder Process:

We are unable to accommodate exchanges, since we cannot guarantee inventory availability once your items are received back to our fulfilment center.  Therefore, if you need to exchange an item(s), please place a new order for the item(s) needed.  Once your exchanged items are received, a refund will be issued on the original order # for those items that were reordered.  All items returned, that are not reordered, will be issued a store credit in the form of a gift certificate.

Please send your items to the following address:

HAPARI      
120 N 83rd Avenue      
Suite 100      
Tolleson, AZ  85353



USA



STORE CREDITS

1) Items returned within our 21 day return policy will receive a store credit, which will be processed within 1-3 weeks of receiving your item(s). Please email cs@hapari.com with questions on your return. Processing times may be higher during busy season.

2) If the item(s) you purchased go on sale within seven days of your purchase, HAPARI can provide one-time store credit upon request in the amount the price was reduced. Contact customer service at cs@hapari.com to request a store credit. 

Refunds and price adjustments for customers who place orders using Facebook, Instagram or other marketplaces will be issued in the form of a store credit that may only be used at HAPARI.com. Refunds and price adjustments to the original form of payment are not allowed for Facebook and Instagram Marketplace orders.

DEFECTIVE ITEMS

HAPARI will consider defective items (due to a manufacturing defect) on a case-by-case basis. HAPARI is not liable for any damage or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils. Damage caused by normal wear and tear is not considered defective. If you have received a defective item, contact customer service with photos and description at cs@hapari.com.

HAPARI reserves the right to accept defective item claims under the following policy:

1 Month After Purchase |  Store credit will be issued for the original purchase price of the defective item.
2 Months After Purchase | Store credit will be issued for 75 percent of the purchase price of the defective item.
3 Months After Purchase |

Store credit will be issued for 50 percent of the purchase price of the defective item.

 

MISSING OR DAMAGED ITEM CLAIMS

Customers must contact Customer Service within 14 days of receipt of your order to report any issues, such as missing items, incorrect sizes, defective or damaged items, etc. HAPARI will send replacement items on a case-by-case basis. 

HAPARI International, LLC, in accordance with FEDERAL LAW, cannot accept returns for any worn swimwear. Exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be discarded, and refunds/exchanges will not be processed.