Returns / Exchanges / Store Credits

We hope you love your new items from HAPARI. But if for some reason your order isn’t just right, we have several options for you. If the item is unused, unworn, unwashed and within 21 days of shipment, please follow the below options.

  • Items with a 30% or greater discount (including our warehouse sales) are a final sale, and not eligible for a return/refund. 
  • If you are a new customer and purchased discounted items, we will work with you to get you a new size/style that fits you best. Please email cs@hapari.com with questions about these items that don't fit just right.


RETURNING ELIGIBLE PURCHASES

To return all or part of an order, ship your unwanted item(s) along with the printed invoice you received with your order to the address below using your preferred shipping service (USPS, UPS, FedEx, etc.). If you do not have your order invoice, include a note with your name, order number, email address and phone number.

HAPARI RETURNS
7150 W. ROOSEVELT STREET, SUITE B-144
PHOENIX, AZ 85043  

  • Returned items must be unused, unworn, unwashed and in its original condition. Please contact us for any questions on return/exchange eligibility.

  • Customers are responsible for the cost of shipping the item(s) back to HAPARI. Shipping costs are non-refundable.

  • HAPARI is not responsible for untraceable or lost returns. We recommend using a shipping service with tracking to protect your return. 

  • HAPARI will process your refund to your original form of payment, less shipping costs, within 2-4 weeks of receiving your return.

  • Any items returned must have the original HAPARI tags attached. Your return will not be processed if the original tag is missing.

GIFT CARDS

Gift cards are non-refundable.

 

STORE CREDITS

1) Store credits will be processed within 2 to 4 weeks of receiving your item(s). Please email cs@hapari.com with questions on your return. Processing times may be higher during busy season.


2) If the item(s) you purchased go on sale within seven days of your purchase, HAPARI can provide one-time store credit upon request in the amount the price was reduced. Contact customer service at (866) 525-SWIM (7946) or cs@hapari.com to request a store credit. 

Refunds and price adjustments for customers who place orders using Facebook, Instagram or other marketplaces will be issued in the form of a store credit that may only be used at HAPARI.com. Refunds and price adjustments to the original form of payment are not allowed for Facebook and Instagram Marketplace orders.  

DEFECTIVE ITEMS

HAPARI will consider defective items (due to a manufacturing defect) on a case-by-case basis. HAPARI is not liable for any damage or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils. Damage caused by normal wear and tear is not considered defective. If you have received a defective item, contact customer service with photos and description at cs@hapari.com.

HAPARI reserves the right to accept defective item claims under the following policy:

1 Month After Purchase |  Store credit will be issued for the original purchase price of the defective item.
2 Months After Purchase | Store credit will be issued for 75 percent of the purchase price of the defective item.
3 Months After Purchase | Store credit will be issued for 50 percent of the purchase price of the defective item.

 

MISSING OR DAMAGED ITEM CLAIMS

Customers must contact Customer Service within 14 days of receipt of your order to report any issues, such as missing items, incorrect sizes, defective or damaged items, etc. HAPARI will send replacement items on a case-by-case basis. 

HAPARI International, LLC, in accordance with FEDERAL LAW, cannot accept returns for any worn swimwear. Returned or exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be discarded, and refunds/exchanges will not be processed.