Store Policies

We hope you love your new items from HAPARI. But if for some reason your order isn’t just right, we have several options for you:

  • Items purchased with a 30% or greater total discount (including our warehouse sales) are final, and not eligible for a refund. Only a store credit will be issued for any returned items that are not eligible for a refund. The credit can be used, without expiration, on www.hapari.com.
  • If you are a new customer and purchased discounted items, we will work with you to get you a new size/style that fits you best. Please email cs@hapari.com with questions about these items that don't fit just right.

EXCHANGES

After confirming your exchange with our Customer Service team, we have two options for you:

  1. You can send your approved items back to our warehouse, and we will send out the new item(s) once we receive them. Please note that we can not guarantee inventory availability. Please allow 1-2 week for us to receive, and resend out your exchanged items.
  2. Once your exchange is approved, you can immediately place a new order online at www.hapari.com for the items would would like to exchange.  We will send these new items out immediately. When you return your approved exchanged items, we will issue you a store credit that can be used on any future purchase at www.hapari.com.  This store credit will NOT have an expiration date.
Shipping & Fullfilment      
7150 W. Roosevelt Street      
Suite B144      
Phoenix, AZ  85043



USA



STORE CREDITS

1) Approved items returned will receive a store credit, which will be processed within 1-2 weeks of receiving your item(s). Please email cs@hapari.com with questions on your return. Processing times may be higher during busy season.

2) If the item(s) you purchased go on sale within seven days of your purchase, HAPARI can provide one-time store credit upon request in the amount the price was reduced. Contact customer service at (866) 525-SWIM (7946) or cs@hapari.com to request a store credit. 

Refunds and price adjustments for customers who place orders using Facebook, Instagram or other marketplaces will be issued in the form of a store credit that may only be used at HAPARI.com. Refunds and price adjustments to the original form of payment are not allowed for Facebook and Instagram Marketplace orders.

DEFECTIVE ITEMS

HAPARI will consider defective items (due to a manufacturing defect) on a case-by-case basis. HAPARI is not liable for any damage or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils. Damage caused by normal wear and tear is not considered defective. If you have received a defective item, contact customer service with photos and description at cs@hapari.com.

HAPARI reserves the right to accept defective item claims under the following policy:

1 Month After Purchase |  Store credit will be issued for the original purchase price of the defective item.
2 Months After Purchase | Store credit will be issued for 75 percent of the purchase price of the defective item.
3 Months After Purchase |

Store credit will be issued for 50 percent of the purchase price of the defective item.

 

MISSING OR DAMAGED ITEM CLAIMS

Customers must contact Customer Service within 14 days of receipt of your order to report any issues, such as missing items, incorrect sizes, defective or damaged items, etc. HAPARI will send replacement items on a case-by-case basis. 

HAPARI International, LLC, in accordance with FEDERAL LAW, cannot accept returns for any worn swimwear. Exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be discarded, and refunds/exchanges will not be processed.